| General Responsibilities |
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Under general supervision, test systems modifications to verify utilization as intended and functionality related to specific process. Perform daily/weekly/monthly quality review functions for revenue assurance and system balancing. |
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| Primary Duties |
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Review installed changes with end users. |
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Train end user on updates, changes and new technology. |
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manage and report on testing efforts and progress. |
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Research and analyze course of action as needed. |
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Monitor production processses for potential issues and newly installed elements of applicable systems. |
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Perform quality "audits" on identified systems. |
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| Non-Essential |
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Assign work, provide assistance, and review testing by others. |
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Assist Technical Support and Software development with analysis/clarification of problem logs and project requests. |
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Participate in meetings to discuss new processes, existing tasks, priorities and timelines. |
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| Other Duties |
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Accurate reporting of all problems to apprpriate party. |
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Determination of abnormal situations. |
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Good communication skills required to interact with technical staff. |
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On-call as needed. |
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Ability to communicate and interact with end users. |
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Identification and implementation of improvements in applicable systems. |
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| Machines & Equipment Involved |
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Personal computers, desktop, tower, laptops. |
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| Software Required |
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Microsoft Office (Word, Excel, Outlook, Access). |
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| Experience Required |
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2 - 5 years relevant work experience with regard to required skill sets (below). |
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| Skills Required |
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Expertise in troubleshooting problems. |
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Ability to troubleshoot software issues. |
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Excellent analytical skills. |
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Ability to multi-task and re-priortize on an ongoing basis. |
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Good communication and organizational skills. |
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Above average Excel skill set. |
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| Education |
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Bachelor's Degree or equivalent experience. |
